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October 10 - 11, 2018 | Crowne Plaza Los Angeles-Commerce Casino, CA

Maria Marino

VP, Customer Experience
Windstream


10:15 AM PREVENTING YOUR CX TRANSFORMATION INITIATIVES FROM FAILURE

Discover the most common reasons why CX transformation initiatives fail and safeguard your strategy before it’s too late by exploring the key success factors below:
 
  • Establishing the right strategy: Be True to Who You Are (Alignment with Corporate Objectives)
  • Creating strong CX governance: Scorecards - Putting Numbers on the Board (the importance of Quick Wins)
  • Operationalizing success: It Takes a Village
  • Emphasizing the importance of communication: If You Don’t Tell them, they Won’t Know


Check out the incredible speaker line-up to see who will be joining Maria.

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