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October 17 - 18, 2018 | ATLANTA, GA, USA

Joseph Arsenault

Senior Manager
Charter Communications

Currently Manager for Metrics Analysis with Time Warner Cable, supporting TWC’s corporate customer and network care initiatives.  As a Principle Analyst with AOL for ten years he was responsible for AOL’s Metrics/Targets Governance program, which included managing the implementation and utilization of AOL business and incentives metrics/targets throughout their worldwide Member Services organization. Prior to AOL for nearly ten years he was a NATO civilian employed at SHAPE/NATO organizations in Belgium, Germany, Luxembourg and the Netherlands as a project manager and analyst.  His papers have been selected for presentation at over fifty conferences.  He graduated from the University of Maryland and is an avid scuba diver




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