Jennifer FitzmauriceAVP, Customer Experience
- Learning how to innovate ideas for improvement by breaking down CX into the basics and finding new opportunities to make your CX proactive, transparent and FUN!
- Determining the best touch-points for customer engagement and simplified interaction
- Maximizing what you get out of your trial period and how to make sure your solution will go mainstream
- Seeking out the data needed to speed up the trial process and prove ROI
- Embracing dips, bumps and U-turns on your journey