Pre-Conference Day

BUILDING FOR THE CUSTOMER OF TOMORROW: ARTIFICIAL INTELLIGENCE & NEXT GENERATION STRATEGIES

2:30 PM - 2:45 PM WELCOME ADDRESS

Melissa Harris, President and CEO, Telecom Training Corporation

Melissa Harris

President and CEO
Telecom Training Corporation

BUILDING FOR THE CUSTOMER OF TOMORROW: ARTIFICIAL INTELLIGENCE & NEXT GENERATION STRATEGIES

2:45 PM - 3:15 PM HOW TO TURN OS AND 1S INTO $, FOXY CHATBOT: CASE STUDY BY ULTRA MOBILE

Sherrie Simmons, Chief Operating Officer, Ultra Mobile
  • Scale with emerging brands
  • Delivering support to customers the way they want it
  • Serve up customer care with personality
  • Facilitate a fit analysis
  • Drive customer conversions

Sherrie Simmons

Chief Operating Officer
Ultra Mobile

BUILDING FOR THE CUSTOMER OF TOMORROW: ARTIFICIAL INTELLIGENCE & NEXT GENERATION STRATEGIES

3:15 PM - 3:45 PM AFTERNOON BREAK & NETWORKING

BUILDING FOR THE CUSTOMER OF TOMORROW: ARTIFICIAL INTELLIGENCE & NEXT GENERATION STRATEGIES

3:45 PM - 4:15 PM ROBOTIC PROCESS AUTOMATION AND BUSINESS TRANSFORMATION: FROM CONCEPT TO COMPLETION

Emmanuel Obiorah, Director, Process Excellence & Innovation, Verizon
  • What are the main challenges facing the widespread adoption of RPA?
  • How can you leverage robotics to optimize CX as well as process efficiency?
  • Building the business case and securing board-level commitment for RPA as part of an enterprise-wide digital transformation strategy
  • Understanding different people, functions , infrastructure , processes and training required to accelerate the integration of robotics and AI into the organization

Emmanuel Obiorah

Director, Process Excellence & Innovation
Verizon

BUILDING FOR THE CUSTOMER OF TOMORROW: ARTIFICIAL INTELLIGENCE & NEXT GENERATION STRATEGIES

4:15 PM - 5:00 PM PANEL DISCUSSION: OPERATIONAL TRANSFORMATION AND AI IMPLEMENTATION

Melissa Harris, President and CEO, Telecom Training Corporation Sherrie Simmons, Chief Operating Officer, Ultra Mobile Joseph Arsenault, Senior Manager, Charter Communications Carol Borghesi, Founder & Principal, Customers First Culture
  • Re-shaping the Telco industry through AI: Intelligent data analysis and machine learning to deliver better customer experience and operational efficiency
  • The importance of cloud development for AI initiatives
  • Unlocking the value of unstructured data through AI and cognitive systems
  • Leveraging AI to improve business outcomes and create new revenue streams

Melissa Harris

President and CEO
Telecom Training Corporation

Sherrie Simmons

Chief Operating Officer
Ultra Mobile

Joseph Arsenault

Senior Manager
Charter Communications

Carol Borghesi

Founder & Principal
Customers First Culture

BUILDING FOR THE CUSTOMER OF TOMORROW: ARTIFICIAL INTELLIGENCE & NEXT GENERATION STRATEGIES

5:00 PM - 5:15 PM CHAIRMAN’S CLOSING THOUGHTS & CLOSE OF PRE-CONFERENCE DAY

Melissa Harris, President and CEO, Telecom Training Corporation

Melissa Harris

President and CEO
Telecom Training Corporation

BUILDING FOR THE CUSTOMER OF TOMORROW: ARTIFICIAL INTELLIGENCE & NEXT GENERATION STRATEGIES

5:15 PM - 5:15 PM NETWORKING DRINKS