Download the 2016 Agenda full

Deliver tangible benefits in your organization by understanding how you can: 

  • Empower your teams to create an entrepreneurial environment to deliver internal growth and put the customer first
  • Attract, retain and keep the right employees to enhance your customer experience capability
  • Engage with your customer base to ensure you satisfy their growing demands and deliver personalized products and services
  • Deliver long-term value management by combining commerce, content and care
  • Effectively manage drivers and touch points to deliver a true multi-channel vision with a consistent value message
  • Integrate human interactions in your digital transformation to accelerate growth and ROI

Attend CEM in Telecoms North America to:

  • Join the best and brightest operators from across North, Central and South America including the Caribbean
  • Get to grips with existing and emerging technology at our Pre- Conference Focus Day: Understand how the likes of Verizon, Rogers and Charter Communications are delivering a personalized experience through AI, predictive models and machine learning
  • Adapt to digital disruption and business transformation: Hear how organizations such as T-Mobile, Sprint and Frontier have revolutionized the way we think about a digital customer experience
  • Dive further into customer centricity and customer behaviors: Join the likes of Orange and GTT to better understand customer behavior and how to deliver a truly customer centric model throughout your organization
  • Tackle the ongoing issues of change management: Learn from TSTT and Cricket Wireless as they share their successes and mistakes made along their journey to become more customer centric

Please note: That all fields marked with an asterisk (*) are required.

Please Enter Your First Name
Please Enter Your Last Name
Please Enter Your Job Title
Please Enter Your Company Name
Please Enter Your Email Address
Please Enter Your Dialling Code
Please Enter Your Telephone
Please Select Your Country